2.3
  • Radio service6 votes
  • Good sound3 votes
  • Hassle of service cancellation5 votes
  • Sales tactics3 votes
  • Horrible customer service3 votes
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  • Mar 23
  • Television/ Radio
  • Billing Department
  • 11
  • REVIEW RATING 3/5

I called about a bill i recieved & got the worst customer service. The Guy did all but tell me to shut up and then had the nerve to say i was the type of person who calls to cancel my service to get it cheaper. I have never done that. And then told me he could not help me if i got charged to call back and they would see if they could help. So basically he was implying i needed to shut up and... Read more

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  • Mar 22
  • Television/ Radio
  • Los Angeles, California
  • Radio Service
  • 8
  • REVIEW RATING 4/5

Your company has the worst customer service EVER. As an existing customer, I purchased a new car at the end of 2014. It came with a few free months of service. AWESOME, I think to myself. I called Sirius from the dealership to activate it and was most assuredly informed there would be a seamless transition between my free trial and the switch back to my existing subscription. What a LIE that was.... Read more

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  • Mar 15
  • Television/ Radio
  • Mount Laurel, New Jersey
  • Satellite Radio
  • 2
  • 2
  • 24
  • REVIEW RATING 4/5

Since January I noticed that there is a lot more talking on the music channels, such as 59, 26, 27, etc. The announcers are constantly promoting other channels and trying to sell the other services such as internet radio, and to purchase radios. This is constant - all the time. You may not call these commercials, but they sure sound like they are. I have a radio, which I'm sure everyone who... Read more

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  • Mar 11
  • Employees and Ex-employees
  • Jane Lew, West Virginia
  • 2
  • 2
  • 43
  • REVIEW RATING 3/5

I work for SiriusXM at a call center. The advertisements that people hear are not on music because the MRF "Music royalty fee" you pay which is $4.99 for 6 months generally limits your advertisements. Talk, news, sports, etc will always have the occasional commercials. And also to answer everyones questions about the automatic renewal. If we call you after your free trial has ended. Right before... Read more

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  • Mar 09
  • Television/ Radio
  • Howell, Michigan
  • Free Travel Mug
  • 21
  • REVIEW RATING 4/5

I ordered a radio and docking system "special" that included a travel mug. The radio system came, was set up, etc. No problem. A week later I remembered I was supposed to get a 'free' travel mug so I called to inquire. The first person I talked to kept me on the phone asking irrelevat questions about my service contract, etc. Then she said she would have to transfer me to someone else. The... Read more

Was this review helpful? 1 0

  • Mar 02
  • Television/ Radio
  • Calgary, Alberta
  • Internet Radio
  • 62
  • REVIEW RATING 4/5

Got my free 3 months, then paid for a year, after which I called to cancel. On the phone 45 minutes, hung up and emailed them. They said I could only cancel by phone. I called again, hung up after a half hour, emailed them back and said enough ***, cancel me. They refused! Fortunately my credit card was renewed that year, so when they attempted to charge me despite my request, it didn't process.... Read more

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Resolved

  • Feb 23
  • Television/ Radio
  • Hudson, Florida
  • Satalite Radio
  • 268
  • REVIEW RATING 5/5

I was sitting at my desk and doing my monthly bills and I noticed a bill from Sirius Radio was due on the 15th well I due my bills on the 3rd as per I been doing for 45 Years, I called them to cancel service because 43.00 to have the service is to much money to start with so I canceled out period, Well the girls say look for the 9.95 am month I can give a free radio for you car and home I stated... Read more

Was this review helpful? 3 0

Recd email for free listening 2 weeks beginning feb 4-2014. Just turn on inactive radio for free trial. So I did and nothing. I call 800 # and talk to someone I can't understand. So it feels like false advertising. Sirius can forget me being interested in returning. I loved the radio but cannot stand their customer relations Add comment

  • Feb 03
  • Television/ Radio
  • Automatic Service Renewal
  • 2
  • 2
  • 113
  • REVIEW RATING 4/5

Reading some of these reviews, it seems a lot of the problem is that subscribers don't understand that ALL Sirius accounts come with automatic renewals unless you call them to cancel. (Yes, it sucks, but they are upfront about it). You have to stay aware of your renewal date and deal with it before it comes up and you get charged automatically. I received snail mail notification that my renewal... Read more

Was this review helpful? 2 1

  • Feb 02
  • Television/ Radio
  • Youngstown, Ohio
  • Service Termination
  • 58
  • REVIEW RATING 4/5

Last summer we became tired of all of the constant calls from Sirius. We told them to cancel our service. At that time we had a twenty-four dollar credit. Now we have been turned into a collection agency because we OWE THEM ninety dollars. Explain to me how you go from a credit on your account to owing money. This is more than a hundred dollar difference! You call the company and you get a run... Read more

Was this review helpful? 1 1

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