Sirius XM Radio - IGNORANT CUSTOMER SERVICE-CAN'T PAY MY BILL IF YOU CANT FIND MY ACCOUNT!
I receive a letter in the mail stating that siriusxm is trying to take my payment out and that there seems to be a problem with the credit card that I have on file. In this letter it gives me an acct# and radio#, when I call in to update my information I get a gentlemen, I explained my problem and give him the acct# that I have in front of me on a letter that they have sent to me...he tells me that i'm wrong that is not the acct#, I repeat this number to him again thinking one of us made a mistake, he tells me again that I am wrong that doesn't exist, when I try explaining again that this is in a letter that YOUR company MAILED to ME he begins to cut me off with everyword I try to say!!
(at one point I just continued speaking and trying to explain my point while he just rambled back at me. I asked to speak to his manager or supervisor, he refuses to put me through to ANYONE and tells me I CAN SIT ON THE LINE ALL DAY THAT I AM NOT SPEAKING TO ANYONE ELSE, I ask for his name (which he provided fastly at the beginning of the phonecall) he refuses and tells me that I am asking for personal information that he does not have to provide so I ask for his employee number, he refuses to give me this I ask multiple times for a name, a supervisor, or his id number (so I can hang up and deal with someone else and put in a complaint with them) he continues to refuse any information or anyone else to deal with...I got so frustrated that I ended up hanging up and not wasting my time any further, I don't know how they will be getting there payment that they clearly wanted bad enough to send a letter twice....another thing for people that are interested in this service...you will never see any kind of paperwork it will just show up on your credit card and when you request the breakdown of a bill...you will never see it...the joke here was THAT WE ACTUALLY RECEIVED SOMETHING FROM THEM IN PAPER FORM, FIRST TIME IN OVER 5 YEARS OF BEING A CUSTOMER!!
LASTLY, FOR ALL YOU PEOPLE WONDERING HOW EASY IT IS TO CANCEL YOUR SERVICE...I FOUGHT TOOTH AND NAILS FOR MY HUSBANDS TO BE CANCELLED AND THEY TOLD ME IT WAS, IT WASN'T DONE PROPERLY AND HE WAS SENT TO COLLECTIONS AND THIS HAS SCREWED HIS CREDIT ROYALLY AND ALSO PUT A DAMPER ON OUR CURRENT SITUATION OF BUYING A HOUSE ETC. JUST A HEADS UP EVERYONE!
Reason of review: Poor customer service.
Sirius XM Radio Cons: Sirius xm radio.
Location: Kingston, Ontario
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the issue was never solved, we cancelled our services for the business and two personal accounts ... and guess what happens....They take two more months worth of billing off my visa card and its not worth my time to argue with the company as nothing will ever get resolved because they don't care as long as they can bring in some money!!